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A. Standar Layanan (2%) |
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1. |
Implementasi kebijakan standar pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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2. |
Standar pelayanan telah dimaklumatkan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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3. |
Terdapat SOP bagi pelaksanaan standar pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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4. |
Reviu dan perbaikan atas standar pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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B. Budaya Pelayanan Prima (2.5%) |
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1. |
Telah dilakukan sosialisasi/pelatihan dalam upaya penerapan Budaya Pelayanan Prima (contoh: kode etik, estetika, capacity building,pelayanan prima). |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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2. |
Informasi tentang pelayanan mudah diakses melalui berbagai media |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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3. |
Telah terdapat sistem sanksi/reward bagi pelaksana layanan serta pemberian kompensasi kepada penerima layanan bila layanan tidak sesuai standar. |
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2020 |
- |
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2021 |
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2022 |
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2023 |
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2024 |
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4. |
Telah terdapat sarana layanan terpadu/terintegras |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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5. |
Tersedianya inovasi pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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C. Pengelolaan Pengaduan (2.5%) |
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1. |
Tersedianya media pengaduan pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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2. |
Tersedianya SOP pengaduan pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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3. |
Tersedianya unit yang mengelola pengaduan pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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4. |
Melakukan tindak lanjut atas seluruh pengaduan pelayanan untuk perbaikan kualitas pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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5. |
Melakukan evaluasi atas penanganan keluhan/masukan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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D. Penilaian Kepuasan Terhadap Pelayanan (1.5%) |
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1. |
Melakukan survey kepuasan masyarakat terhadap pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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2. |
Hasil survey kepuasan masyarakat dapat diakses secara terbuka |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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3. |
Melakukan tindak lanjut atas hasil survey kepuasan masyarakat |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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E. Pemanfaatan Teknologi Informasi (2.5%) |
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1. |
Membangun sistem informasi tentang pelayanan yang mudah diakses melalui berbagai media. |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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2. |
Mengupayakan sarana layanan terpadu/terintegrasi |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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3. |
Melakukan kegiatan inovatif terkait pelaksanaan pelayan |
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2020 |
- |
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2021 |
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2022 |
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2023 |
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2024 |
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4. |
Pengelolaan website satker yang up to date |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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5. |
Pemutakhiran teknologi informasi terhadap pelayanan |
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2020 |
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2021 |
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2022 |
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2023 |
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2024 |
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F. Peningkatan Layanan Publik Unggulan dan Program Prioritas (1.5%) |
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1. |
Implementasi kebijakan tentang pelaksanaan Quick Wins |
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2020 |
- |
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2021 |
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2022 |
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2023 |
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2024 |
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2. |
Penentuan program Quick Wins |
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2020 |
- |
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2021 |
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2022 |
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2023 |
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2024 |
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3. |
Pengusulan layanan inovasi publik |
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2020 |
- |
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2021 |
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2022 |
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2023 |
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2024 |
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Sumber : Subbag Ortala dan KUB
